Privacy Policy

Last updated: 2 June 2026

Introduction

Polished Joist ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

Information you provide directly

When you contact us or use our services, we may collect:

  • Your name
  • Email address
  • Company or organisation name
  • Project details and enquiry information
  • Any other information you choose to provide

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website

How we use your information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide requested information
  • To deliver environmental consulting services
  • To communicate with you about your projects
  • To improve our website and services
  • To comply with legal obligations
  • To send you relevant information about our services (only with your consent)

Legal basis for processing

We process your personal data based on:

  • Consent: When you provide explicit consent for specific purposes
  • Contract: When processing is necessary to fulfill our services
  • Legitimate interests: For business operations and service improvement
  • Legal obligation: When required by law

Data sharing and disclosure

We do not sell your personal data to third parties. We may share your information with:

  • Professional partners and subcontractors who assist in delivering our services
  • Legal and regulatory authorities when required by law
  • Third-party service providers who help us operate our website (hosting, analytics)

All third parties are required to maintain the confidentiality and security of your data.

Data retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Enquiry data: Up to 2 years after last contact
  • Client project data: Up to 7 years after project completion (for professional indemnity purposes)
  • Website analytics: Up to 26 months

Your rights

Under UK GDPR, you have the following rights:

  • Right to access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data
  • Right to restrict processing: Request limitation of data processing
  • Right to data portability: Receive your data in a structured format
  • Right to object: Object to certain types of processing
  • Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to improve your experience. For detailed information about our cookie usage, please see our Cookies Policy.

Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]
Address: Polished Joist, 42 Meadow Lane, Glastonbury, Somerset BA6 9BY, United Kingdom

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113